Modern Workplace Security + Unlimited Support
Combine Modern Workplace Security with unlimited Australian-based IT support and broader workplace technology management for predictable set per-user pricing.
Unlimited user support
Layered cyber security
24/7 security monitoring
One accountable IT partner
IT Support and Cyber Security Should Not Operate in Separate Silos
Support tickets, access changes, devices, cloud services and security events affect one another. ITFR combines the same Modern Workplace Security foundation with unlimited day-to-day IT support, user and device assistance, operational help and support for evolving Microsoft, cloud and workplace changes.
✓Unlimited user support
Provide Australian-based helpdesk support for agreed users, devices and everyday workplace technology issues.
✓Identity and endpoint security
Protect accounts, privileges and supported devices through managed security controls.
✓Email and Microsoft 365 security
Reduce phishing, unsafe sharing, cloud configuration and information risk.
✓Managed detection and response
Monitor agreed security activity and coordinate investigation and containment.
✓Technology and vendor management
Coordinate Microsoft 365, devices, suppliers, recurring workplace administration and evolving cloud changes.
✓Service and security reviews
Review support performance, security coverage, incidents, risks and improvement priorities together.
The result: users receive reliable help while the identities, devices and cloud services around them remain protected and actively managed.
Benefits at a glance
One Accountable Partner
Fewer Support Gaps
Faster Issue Resolution
Stronger Cyber Oversight
SECURE IT · SECURITY + UNLIMITED SUPPORT
Choose the Right Combined Support and Security Model
Choose secure user support for a Microsoft-focused workplace or a premium model with broader technology management, resilience and governance.
Secure Workplace Support
Combined Service
predictable set per-user pricing based on agreed users and security
Unlimited user support with coordinated core security
For Microsoft-focused organisations that need dependable user support and essential workplace security in one service.
✓Unlimited Australian-Based User Support
Help with agreed users, devices, Microsoft 365, Windows and everyday workplace issues.
✓Identity Security Foundations
MFA, conditional access and privileged account protection.
✓Managed Endpoint Security
Threat prevention, monitoring and supported security patching.
✓Email Security & DMARC
Email filtering, malicious link protection and domain authentication.
✓Microsoft 365 Security Baseline
Secure collaboration, sharing and tenant configuration.
✓Managed Threat Detection
Review agreed security alerts and coordinate investigation and escalation.
BEST FOR
Businesses that need unlimited user support and coordinated security across a Microsoft-focused workplace.
Premium Secure Workplace
Managed Environment
predictable set per-user pricing based on agreed users and security
Broader IT, security and resilience ownership
For organisations that want ITFR to take wider responsibility for users, devices, cloud services, security and ongoing improvement.
✓Everything in Secure Workplace Support
Unlimited support, identity, endpoint, email, Microsoft 365 security and threat detection.
✓Broader Device & Infrastructure Support
Support agreed devices, networks, servers, cloud and business applications.
✓MDR with Active Containment
Investigate threats and take agreed response actions across supported services.
✓Microsoft 365 Backup & Recovery
Protect agreed cloud information with independent backup and recovery.
✓Data Protection & DLP
Add information classification, handling and data loss prevention controls.
✓Vulnerability & Patch Management
Improve vulnerability visibility and patch coverage across supported assets.
✓Combined Service & Security Reviews
Review support, technology, risk, incidents and improvement priorities together.
BEST FOR
Businesses that want one accountable partner across day-to-day IT, workplace security, resilience and improvement.
Apply the Right Support and Security to Each User
Some users may only need Microsoft-focused support while others rely on specialist applications, infrastructure or higher security controls. The service can evolve as Microsoft, cloud and workplace requirements change.
ITFR can combine support and security levels according to role, risk and technology requirements.
You avoid forcing every user into the highest-cost service while keeping one accountable operating model and predictable set per-user pricing.
COMMON QUESTIONS
Your combined support and security questions, answered
How is this different from security-only support?
The combined service adds agreed user and device support to coordinated security coverage. The proposal defines the supported environment, operational responsibilities and included services.
Does unlimited support mean every project is included?
The service agreement defines what unlimited support covers. Projects, major changes, specialist consulting, subscriptions and out-of-scope work should be identified separately.
Can you transition our current environment?
ITFR can review users, systems, tools, access and existing providers, then agree onboarding and any required improvements before service commencement.
What determines the right service level?
User numbers, infrastructure, information sensitivity, recovery requirements and assurance needs help determine the appropriate combined support and security model.
READY TO GET STARTED?
Bring everyday support and security together
Talk to us about your current environment, priorities and the next step that fits your business.
