On-Demand IT Support
Practical IT help when you need it, without committing to an ongoing managed support agreement.
Help when it is needed
Real engineers, clear advice
Broad technical expertise
Flexible IT Support for Issues, Changes and Projects
On-demand support gives your business access to experienced IT professionals for troubleshooting, technical changes and project work without a recurring support plan. We scope the request, assign the right expertise and keep you informed about time, cost and next steps.
✓User and workplace support
Help with Microsoft 365, devices, accounts, access, applications and everyday workplace issues.
✓Systems and infrastructure assistance
Troubleshoot servers, networks, Wi-Fi, cloud services and supporting business technology.
✓Planned technical changes
Coordinate upgrades, deployments, configuration changes and technology improvement work.
✓Microsoft 365 and cloud help
Resolve Microsoft 365 issues, tenant changes, collaboration problems, identity needs and cloud administration tasks.
✓Specialist escalation
Access engineering, consulting and cyber security expertise when the request goes beyond routine support.
✓Clear scope and approval
Understand the work, estimated effort, dependencies and approval requirements before significant changes proceed.
The result: the right help for the immediate need, with clear advice about risks, options and longer-term improvements.
Benefits at a glance
No Ongoing Contract
Right Expertise for the Job
Clear Scope and Communication
A Path to Ongoing Support
ON-DEMAND IT SUPPORT
Choose the Right Type of On-Demand Help
Choose focused technical support for an issue or a scoped block of specialist work. The appropriate option depends on complexity, urgency, access requirements and the level of expertise involved.
Remote IT Assistance
Hourly Support
scoped before work begins
Focused help for defined IT issues
For organisations that need troubleshooting, administration or a specific technical change without ongoing support coverage.
✓User & Device Troubleshooting
Resolve Windows, device, performance, application and everyday workplace technology issues.
✓Microsoft 365 Administration
Help with Exchange, Teams, SharePoint, OneDrive, licensing, settings and user administration.
✓Accounts & Access
Assist with user accounts, permissions, onboarding, offboarding and access problems.
✓Network & Connectivity Issues
Troubleshoot Wi-Fi, network access, internet connectivity and common office technology.
✓Backup & Recovery Assistance
Investigate backup jobs, restore requirements and recovery problems within the available systems.
✓Practical Advice and Next Steps
Receive clear advice if the issue requires specialist work, vendor involvement or a larger remediation plan.
BEST FOR
Businesses with a defined issue or administration task that can usually be investigated and completed remotely.
Specialist & Project Assistance
Scoped Engagement
scoped before work begins
Engineering, consulting and planned technical work
For organisations that need deeper investigation, specialist expertise, coordinated change or a defined project outcome.
✓Everything in Remote IT Assistance
Troubleshooting, administration and practical technical advice for defined requests.
✓Systems & Cloud Engineering
Server, virtualisation, Microsoft 365, Azure, AWS and infrastructure assistance.
✓Network & Wi-Fi Engineering
Diagnostics, configuration, remediation, vendor coordination and planned network changes.
✓Migrations & Deployments
Coordinate tenant, cloud, infrastructure, device and application migration or deployment work.
✓Workflow, Automation & Copilot
Support workflow automation, Microsoft Power Platform, Copilot readiness and AI adoption initiatives.
✓Cyber Security & Remediation
Security investigation, control implementation, remediation and specialist advisory support.
✓Project Planning & Delivery
Define requirements, dependencies, sequencing, risk, testing and technical handover.
BEST FOR
Businesses with a complex issue, planned change or technical project requiring specialist skills and coordination.
Start with the Immediate Need, Then Choose What Comes Next
Not every support request should become a contract. We can complete a defined task, help stabilise a problem or deliver a scoped engagement first.
If requests become frequent or the environment needs ongoing monitoring and maintenance, we can explain the difference between managed and co-managed support.
You stay in control of when to use support and whether a structured service becomes worthwhile.
ON-DEMAND TECHNICAL EXPERTISE
What Can ITFR Help With?
Use the right level of expertise for troubleshooting, engineering, consulting, project delivery, automation, AI adoption or cyber security work.
Desktop & User Support
Microsoft 365, devices, user issues, accounts and everyday IT troubleshooting.
Systems & Cloud Engineering
Microsoft 365, Azure, AWS, servers, networks, cloud services and infrastructure.
Projects, Automation & AI
Migrations, deployments, automation, Microsoft Copilot adoption and technical consulting.
Cyber Security & Architecture
Security investigation, remediation, solution design, architecture and specialist security expertise.
$
Use the level of expertise the request requires.
Rates vary according to the resource, complexity and expertise required, from user support and engineering to project delivery, automation, architecture and specialist cyber security consulting.