Managed IT Support
Consistent, high-quality support from our Australian-based team, giving your business stability, clarity, and a seamless IT experience.
What our Managed IT Support Actually Mean for Your Business
Managed IT Support means having one team responsible for keeping your people and technology working, supported and moving forward. We take care of the day-to-day IT, while helping improve and manage the technology your business relies on.
✓Support for your people
Our Australian-based team is there when your users need help.
✓Broader IT management
Day-to-day management across users, devices, infrastructure, networks, cloud services and business technology.
✓Proactive management
We help maintain, monitor and improve your environment rather than only responding when something breaks.
✓Microsoft 365 & workplace support
Help with Microsoft 365, Windows, devices, accounts and everyday technology.
✓Vendor coordination
We work with telcos, software vendors and technology suppliers so your team doesn’t have to.
✓Security built around your IT
Managed security, backup and governance services can be layered around your support environment as required.
The result: fewer IT headaches, clearer accountability and one technology partner that understands how your business operates.
Benefits at a glance
Simple, Predictable Billing
Guaranteed Response Times
Priority Access to Support
Ongoing Technology Guidance
MANAGED IT SUPPORT
Our Managed Support Offerings
Choose the right level of support for each user: from Microsoft 365 and everyday workplace support through to broader management of your devices, infrastructure and business technology.
MANAGED MICROSOFT SUPPORT
FROM $39.95
per user / month
Everyday support for your Microsoft workplace
Ideal for businesses primarily working in Microsoft 365, Windows and cloud-based applications.
✓Unlimited Microsoft 365 Remote Support
Outlook, Teams, OneDrive and SharePoint.
✓Windows Remote Support
Everyday laptop, desktop, Windows and performance issues.
✓Users & Access
Passwords, accounts, permissions, onboarding and offboarding.
✓Microsoft Licensing
Licence allocation, changes and subscription assistance.
✓Broader IT Expertise When Required
Networks, infrastructure, projects and specialist technical work can be provided on demand.
BEST FOR
Microsoft-centric businesses with straightforward IT environments, cloud-based users and relatively simple day-to-day support requirements.
PREMIUM MANAGED SUPPORT
FROM $89.95
per user / month
Broader support across your IT environment
For businesses that want ITFR supporting more than the user, including devices, infrastructure, networks and business technology.
✓Everything in Managed Microsoft Support
Microsoft 365, Windows, users, access and licensing.
✓Devices & Endpoints
Broader troubleshooting, configuration and device support.
✓Network & Office Technology
Network, Wi-Fi, printers and common workplace technology.
✓Servers & Infrastructure
Support across server, virtualisation and infrastructure environments.
✓Cloud & Business Applications
Broader support for cloud platforms and third-party business applications.
✓Vendor Coordination
We work with telcos, software vendors and technology suppliers as your team.
✓Advanced Troubleshooting
Complex diagnostics, technical escalation and remediation.
BEST FOR
Businesses with broader or more complex technology that want ITFR to take greater responsibility for their day-to-day IT environment.
Mix & Match Support Levels
Not every person in your business needs the same level of support. Combine Managed Microsoft Support and Premium Managed Support across your organisation based on each user’s role and technology requirements.
For example, cloud-based office users may only need Microsoft support, while users working with specialised applications, infrastructure or more complex technology can be covered by Premium.
You only pay for the level of support each user actually needs.
ON-DEMAND IT EXPERTISE
Not Ready for Managed IT Yet?
No problem. ITFR can still help when you need us. Our technical team is available on demand, with hourly rates based on the seniority and specialist expertise required for the work.
Desktop & User Support
Microsoft 365, devices, user issues and everyday IT troubleshooting.
Systems & Cloud Engineering
Microsoft 365, Azure, servers, networks, cloud services and infrastructure.
IT Projects & Consulting
Migrations, deployments, project delivery, solution planning and technology consulting.
Cyber Security & Architecture
Security assessments, remediation, solution design, cyber architecture and specialist security expertise.
$
Pay for the level of expertise your job requires.
Hourly rates vary according to the resource and expertise required: from desktop support and engineering through to project management, solution architecture and specialist cyber security consulting.