Incident Response Planning
Prepare decision-makers, responders and business teams with a practical cyber incident response plan, playbooks and exercises.
Clear response roles
Scenario playbooks
Stakeholder coordination
Tabletop exercises
An Incident Response Plan Must Work When Normal Systems and Communications Do Not
A useful plan defines authority, roles, escalation, communications, legal and regulatory considerations, technical response and recovery. ITFR tailors the plan to the organisation, connects it with existing continuity arrangements and tests it through realistic exercises.
✓Response governance
Define activation, authority, severity, command structure and accountable decisions.
✓Roles and contacts
Document executives, technical responders, advisers, insurers, government contacts and suppliers.
✓Response process
Structure detection, triage, containment, investigation, remediation, recovery and stand-down.
✓Communications and reporting
Prepare internal, customer, regulator, insurer and public communication pathways.
✓Scenario playbooks
Create practical guidance for ransomware, account compromise, data breach and other priority events.
✓Exercises and improvement
Test the plan, capture findings and maintain an accountable action register.
The result: a response plan that people understand, can access during disruption and have practised before a real incident occurs.
Benefits at a glance
Faster Decisions
Clearer Coordination
Practical Playbooks
Tested Readiness
GOVERN IT · INCIDENT RESPONSE PLANNING
Choose the Right Incident Readiness Engagement
Choose plan development for a clear response foundation or add a facilitated exercise to validate roles, decisions and communications.
Incident Response Plan Development
Prepared Response
for the agreed organisation and scenarios
Create a tailored cyber incident response plan
For organisations that need clear roles, escalation, playbooks and coordination before a cyber incident occurs.
✓Readiness & Stakeholder Review
Confirm business priorities, current plans, responders, advisers and obligations.
✓Response Governance Design
Define activation, severity, authority, command and escalation.
✓Contact & Dependency Register
Document internal and external contacts, systems, suppliers and response dependencies.
✓Core Response Process
Document triage, containment, investigation, remediation, recovery and stand-down.
✓Priority Scenario Playbooks
Create practical playbooks for agreed high-impact incident types.
✓Plan Handover & Briefing
Brief key participants and provide controlled electronic and offline copies.
BEST FOR
Businesses that need a practical, tailored response plan and clear responsibilities before an incident.
Incident Response Plan & Exercise
Validated Readiness
for the agreed organisation and scenarios
Plan, tabletop exercise and improvement actions
For organisations that want to test decision-making and coordination through a realistic facilitated scenario.
✓Everything in Plan Development
Readiness, governance, contacts, process, playbooks and briefing.
✓Exercise Scenario Design
Develop a realistic scenario around priority threats, services and business impact.
✓Facilitated Tabletop Exercise
Guide leadership and responders through decisions, communications and escalation.
✓Observer & Decision Records
Capture actions, assumptions, timing, dependencies and unresolved questions.
✓Exercise Findings Report
Document strengths, gaps and recommended improvements.
✓Prioritised Action Register
Assign owners, timeframes and tracking for agreed readiness actions.
✓Plan & Playbook Update
Update documents to incorporate accepted exercise findings.
BEST FOR
Businesses that need evidence their plan has been tested and practical gaps have been identified before a real event.
Planning and Live Incident Response Are Different Services
This page covers readiness, playbooks, roles and exercises before an event.
Actual technical containment, investigation and recovery remain under Secure IT on the Incident Response page.
You prepare governance here and activate technical response when an incident occurs.
INCIDENT READINESS EXPERTISE
Not Sure Which Scenario to Exercise?
ITFR can select a scenario based on critical services, likely attack paths, insurance requirements and recent organisational change.
Ransomware Readiness
Test containment, business interruption, recovery and executive decisions.
Account & Email Compromise
Test identity containment, payment risk, communications and investigation.
Data Breach Response
Test evidence, privacy assessment, notification and stakeholder coordination.
Supplier Incident Response
Test dependencies, contractual escalation and continuity when a provider is affected.
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Scale incident readiness to business complexity, risk and obligations.
Choose plan development or plan plus exercise according to existing documentation, stakeholder experience and assurance needs.