Ongoing IT Support
Reliable IT Support, Maximum Productivity
At IT First Responder we understand the critical role that reliable IT support plays in keeping your business running smoothly. Our Service Level Agreements (SLAs) are tailored to meet your specific needs and ensure that you have the right level of support at all times.
IT First Responder’s
SLA Offers
MSS
Microsoft-Only Support
Our MSS service ensures that your Microsoft ecosystem runs seamlessly, with expert support.
Limited to Microsoft apps and products.
Exclusively available to our security customers.
DSS
Full Desktop Support
Our DSS service covers all your desktop needs, whether it's hardware or software.
Comprehensive desktop support.
Includes specified third-party applications.
IT First Responder’s
Non-SLA
IT Support
Break-Fix Support
For those times when you need assistance on a case-by-case basis.
Reliable support to fix issues as they arise.
No matter which level of support you choose, IT First Responder is dedicated to providing timely, efficient, and effective IT support & solutions. Our Australian-based team of experts is always ready to assist you, ensuring minimal downtime and maximum productivity for your business.
Ready to get started?
Contact us today to discuss your IT support needs and find the perfect solution for your organization.
