IT FIrst responder

Who We Are

Welcome to ITFR, an IT support provider specialising in providing personalised support to small and medium-sized businesses.
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First responders. You know who they are: see smoke, call a firefighter; witness a crime, call the police; see an accident, call a paramedic. What about your tech? Who will you call when error messages, flashing lights and unnerving beeps bring your business screeching to a halt? The answer is here: you call IT First Responder.

It might sound silly, but in this modern age, technology is fast becoming an extension of ourselves. When your IT systems malfunction, your whole world can seem to come crashing down too—it’s incredibly stressful. We truly understand this and, above all, aim to solve your queries with a calm, understanding attitude.

Based in Sydney, IT First Responder is a collective of IT experts devoted to making the tech support process simple, streamlined and frustration-free. When you speak to an ITFR professional, you’re interacting with an individual and not a mindless tech support worker. No script and no canned phrases: we’re proud to offer nothing but knowledgeable, honest IT solutions.

That’s what we’re all about. That’s the ITFR difference.

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Dan Boufarhat

Director & Founder

Dan is the founder and director of IT First Responder. Technology has been his passion since he was a kid. After years of working for one of the industry’s leading IT training provider, Dan decided to start his own business and provide IT solutions and support to SMBs.  At ITFR Dan’s main focus is building strong customer relationships and ensuring client satisfaction.



Olga Burtseva

Operations Manager

Olga holds a Bachelor Degree in Business Management with a major in Accounting. With over 10 years of experience in taxation & business services she has a strong understanding of finance and business processes. Olga oversees the operations of the whole company including marketing, sales & accounts.

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Ahmet Yilmaz

Senior Developer & Multimedia Specialist

Adam holds a Bachelor Degree in Web development and Phone Applications Development. He specialises in business automation, virtualisation and complex projects. Adam is addicted to uncovering new technologies, and piloting how the new tech can be leveraged to continuously assist our clients in  improving their internal and external processes.

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Kenneth Cruse

IT Helpdesk Supervisor 

An avid gamer, Kenneth’s passion is building Gaming, Drafting & Business PCs. He has been part of ITFR team since February 2020, but his training coupled with his enthusiasm and hard work has fast-tracked his career. Ken is consistently skilling up and obtained multiple certs across the VoIP, Microsoft and vendor arena.

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